Accessibility Policy

Defined in our Values

“(We act with) honesty, integrity, and transparency”
“(We embrace) diversity, (welcome) challenge (of ideas), and treat everyone with respect”

Accessibility Policy


Supply Chain Alliance is committed to digital accessibility, and to conforming to the Web Content Accessibility Guidelines (WCAG) 2.0, Level A and AA and complying with the Accessibility for Ontarians With Disabilities Act (AODA) effective communication requirements, and other applicable requirements and regulations.


Supply Chain Alliance is committed to meeting the needs of people with disabilities and meeting the accessibility requirements under AODA. We are committed to providing our services in a manner that is accessible to the public, and respects the dignity, independence and integration of persons with disabilities. We will carry out our functions and responsibilities as follows:


We will communicate with persons with disabilities in a way that takes into account the needs of people with disabilities. We will train our people who communicate with the public on how to interact and communicate with persons with various disabilities.

Availability of Documents:

Accessible versions of written information and other forms of communication, including PDFs, can be made accessible upon direct request, free of charge, by contacting us.

Training for our people:

We will provide training to our people who deal with the public, those who provide services on our behalf to customers, and those who are involved in the development and approval of policies, practices and procedures. Our people will be trained on an ongoing basis as changes are made to this policy or any requirements under the AODA and the Human Rights Code, and new hires will be trained as part of their orientation upon employment. Training may be provided in various formats but will include:
• the purpose of the AODA and the requirements of the customer service standard
• a review of this policy and other practices and procedures related to the customer service standard
• how to interact and communicate with person with various types of disabilities
• how to interact with individuals who use an assistive device or require the assistance of a service animal or support person
• how to use the assistive devices available on our premises that may assist with the provision of services to persons with disabilities
• what to do if a person with a disability is having difficulty accessing our services


All information about a disability is personal and private and must be treated confidentially.

Feedback process:

Your feedback matters. Comments on our services are welcome and appreciated. Feedback regarding the way we provide services to persons with disabilities can be emailed. All feedback received will be reviewed and responded to. Email